diff --git a/extras/completions/floaty.bash b/extras/completions/floaty.bash
index 0c18c49..17a5b24 100644
--- a/extras/completions/floaty.bash
+++ b/extras/completions/floaty.bash
@@ -2,29 +2,37 @@
 
 _vmfloaty()
 {
-  local cur prev subcommands template_subcommands hostname_subcommands
+  local cur prev commands template_arg_commands hostname_arg_commands service_subcommands
+
   COMPREPLY=()
   cur="${COMP_WORDS[COMP_CWORD]}"
   prev="${COMP_WORDS[COMP_CWORD-1]}"
 
-  subcommands="delete get help list modify query revert service snapshot ssh status summary token"
-  template_subcommands="get ssh"
-  hostname_subcommands="delete modify query revert snapshot"
+  commands="delete get help list modify query revert service snapshot ssh status summary token"
+  template_arg_commands="get ssh"
+  hostname_arg_commands="delete modify query revert snapshot"
+  service_subcommands="types examples"
 
   if [[ $cur == -* ]] ; then
     # TODO: option completion
     COMPREPLY=()
-  elif [[ $template_subcommands =~ (^| )$prev($| ) ]] ; then
+  elif [[ $template_arg_commands =~ (^| )$prev($| ) ]] ; then
     if [[ -z "$_vmfloaty_avail_templates" ]] ; then
+      # TODO: need a --hostnameonly equivalent here because the section headers of
+      # `floaty list` are adding some spurious entries (including files in current
+      # directory because part of the headers is `**` which is getting expanded)
       _vmfloaty_avail_templates=$(floaty list 2>/dev/null)
     fi
 
     COMPREPLY=( $(compgen -W "${_vmfloaty_avail_templates}" -- "${cur}") )
-  elif [[ $hostname_subcommands =~ (^| )$prev($| ) ]] ; then
+  elif [[ $hostname_arg_commands =~ (^| )$prev($| ) ]] ; then
     _vmfloaty_active_hostnames=$(floaty list --active --hostnameonly 2>/dev/null)
     COMPREPLY=( $(compgen -W "${_vmfloaty_active_hostnames}" -- "${cur}") )
-  else
-    COMPREPLY=( $(compgen -W "${subcommands}" -- "${cur}") )
+  elif [[ "service" == $prev ]] ; then
+    COMPREPLY=( $(compgen -W "${service_subcommands}" -- "${cur}") )
+  elif [[ $1 == $prev ]] ; then
+    # only show top level commands we are at root
+    COMPREPLY=( $(compgen -W "${commands}" -- "${cur}") )
   fi
 }
 complete -F _vmfloaty floaty
diff --git a/extras/completions/floaty.zsh b/extras/completions/floaty.zsh
index 77edf17..1dbc292 100644
--- a/extras/completions/floaty.zsh
+++ b/extras/completions/floaty.zsh
@@ -1,26 +1,32 @@
 _floaty()
 {
-  local line subcommands template_subcommands hostname_subcommands
+  local line commands template_arg_commands hostname_arg_commands service_subcommands
 
-  subcommands="delete get help list modify query revert snapshot ssh status summary token"
+  commands="delete get help list modify query revert service snapshot ssh status summary token"
 
-  template_subcommands=("get" "ssh")
-  hostname_subcommands=("delete" "modify" "query" "revert" "snapshot")
+  template_arg_commands=("get" "ssh")
+  hostname_arg_commands=("delete" "modify" "query" "revert" "snapshot")
+  service_subcommands=("types" "examples")
 
   _arguments -C \
-    "1: :(${subcommands})" \
+    "1: :(${commands})" \
     "*::arg:->args"
 
-  if ((template_subcommands[(Ie)$line[1]])); then
+  if ((template_arg_commands[(Ie)$line[1]])); then
     _floaty_template_sub
-  elif ((hostname_subcommands[(Ie)$line[1]])); then
+  elif ((hostname_arg_commands[(Ie)$line[1]])); then
     _floaty_hostname_sub
+  elif [[ "service" == $line[1] ]]; then
+    _arguments "1: :(${service_subcommands})"
   fi
 }
 
 _floaty_template_sub()
 {
   if [[ -z "$_vmfloaty_avail_templates" ]] ; then
+    # TODO: need a --hostnameonly equivalent here because the section headers of
+    # `floaty list` are adding some spurious entries (including files in current
+    # directory because part of the headers is `**` which is getting expanded)
     _vmfloaty_avail_templates=$(floaty list 2>/dev/null)
   fi
 
diff --git a/lib/vmfloaty/abs.rb b/lib/vmfloaty/abs.rb
index a2bb6bc..42c1df0 100644
--- a/lib/vmfloaty/abs.rb
+++ b/lib/vmfloaty/abs.rb
@@ -248,7 +248,7 @@ class ABS
     conn = Http.get_conn(verbose, url)
     conn.headers['X-AUTH-TOKEN'] = token if token
 
-    saved_job_id = DateTime.now.strftime('%Q')
+    saved_job_id = user + "-" + DateTime.now.strftime('%Q')
     req_obj = {
       :resources => os_types,
       :job       => {
@@ -259,7 +259,7 @@ class ABS
       },
     }
 
-    if config['vmpooler_fallback']
+    if config['vmpooler_fallback'] # optional and not available as cli flag
       vmpooler_config = Utils.get_vmpooler_service_config(config['vmpooler_fallback'])
       # request with this token, on behalf of this user
       req_obj[:vm_token] = vmpooler_config['token']
@@ -288,15 +288,20 @@ class ABS
 
     validate_queue_status_response(res.status, res.body, "Initial request", verbose)
 
-    (1..retries).each do |i|
-      queue_place, res_body = check_queue(conn, saved_job_id, req_obj, verbose)
-      return translated(res_body, saved_job_id) if res_body
+    begin
+      (1..retries).each do |i|
+        queue_place, res_body = check_queue(conn, saved_job_id, req_obj, verbose)
+        return translated(res_body, saved_job_id) if res_body
 
-      sleep_seconds = 10 if i >= 10
-      sleep_seconds = i if i < 10
-      FloatyLogger.info "Waiting #{sleep_seconds} seconds to check if ABS request has been filled.  Queue Position: #{queue_place}... (x#{i})"
+        sleep_seconds = 10 if i >= 10
+        sleep_seconds = i if i < 10
+        FloatyLogger.info "Waiting #{sleep_seconds} seconds to check if ABS request has been filled.  Queue Position: #{queue_place}... (x#{i})"
 
-      sleep(sleep_seconds)
+        sleep(sleep_seconds)
+      end
+    rescue SystemExit, Interrupt
+      FloatyLogger.info "\n\nFloaty interrupted, you can query the state of your request via\n1) `floaty query #{saved_job_id}` or delete it via\n2) `floaty delete #{saved_job_id}`"
+      exit 1
     end
     nil
   end
diff --git a/lib/vmfloaty/service.rb b/lib/vmfloaty/service.rb
index a0303c4..ee41648 100644
--- a/lib/vmfloaty/service.rb
+++ b/lib/vmfloaty/service.rb
@@ -139,7 +139,7 @@ class Service
 
   # some methods do not exist for ABS, and if possible should target the Pooler service
   def maybe_use_vmpooler
-    if @service_object.is_a?(ABS.class)
+    if @service_object == ABS # this is not an instance
       if !self.silent
         FloatyLogger.info "The service in use is ABS, but the requested method should run against vmpooler directly, using fallback_vmpooler config from ~/.vmfloaty.yml"
         self.silent = true
diff --git a/lib/vmfloaty/utils.rb b/lib/vmfloaty/utils.rb
index a569415..e3408f3 100644
--- a/lib/vmfloaty/utils.rb
+++ b/lib/vmfloaty/utils.rb
@@ -116,7 +116,7 @@ class Utils
 
         output_target.puts "- [JobID:#{host_data['request']['job']['id']}] <#{host_data['state']}>"
         host_data['allocated_resources'].each do |allocated_resources, _i|
-          if allocated_resources['engine'] == "vmpooler"
+          if allocated_resources['engine'] == "vmpooler" && service.config["vmpooler_fallback"]
             vmpooler_service = service.clone
             vmpooler_service.silent = true
             vmpooler_service.maybe_use_vmpooler
@@ -254,6 +254,7 @@ class Utils
       'url'   => config['url'],
       'user'  => config['user'],
       'token' => config['token'],
+      'vmpooler_fallback' => config['vmpooler_fallback'],
       'type'  => config['type'] || 'vmpooler',
     }
 
diff --git a/spec/vmfloaty/utils_spec.rb b/spec/vmfloaty/utils_spec.rb
index e26e0f1..a90d3b1 100644
--- a/spec/vmfloaty/utils_spec.rb
+++ b/spec/vmfloaty/utils_spec.rb
@@ -5,6 +5,11 @@ require 'json'
 require 'commander/command'
 require_relative '../../lib/vmfloaty/utils'
 
+# allow changing config in service for tests
+class Service
+  attr_writer :config
+end
+
 describe Utils do
   describe '#standardize_hostnames' do
     before :each do
@@ -441,7 +446,7 @@ describe Utils do
       end
 
       let(:default_output_first_line) { "- [JobID:#{hostname}] <allocated>" }
-      let(:default_output_second_line) { "  - #{fqdn} (#{template}, 7.67/48 hours, user: bob, role: agent)" }
+      let(:default_output_second_line) { "  - #{fqdn} (#{template})" }
 
       it 'prints output with job id, host, and template' do
         expect(STDOUT).to receive(:puts).with(default_output_first_line)
@@ -450,6 +455,16 @@ describe Utils do
         subject
       end
 
+      it 'prints more information when vmpooler_fallback is set output with job id, host, template, lifetime, user and role' do
+        fallback = {'vmpooler_fallback' => 'vmpooler'}
+        service.config.merge! fallback
+        default_output_second_line="  - #{fqdn} (#{template}, 7.67/48 hours, user: bob, role: agent)"
+        expect(STDOUT).to receive(:puts).with(default_output_first_line)
+        expect(STDOUT).to receive(:puts).with(default_output_second_line)
+
+        subject
+      end
+
       context 'when print_to_stderr option is true' do
         let(:print_to_stderr) { true }
 
@@ -529,7 +544,7 @@ describe Utils do
       end
 
       let(:default_output_first_line) { "- [JobID:#{hostname}] <allocated>" }
-      let(:default_output_second_line) { "  - #{fqdn} (#{template}, 7.67/48 hours, user: bob, role: agent)" }
+      let(:default_output_second_line) { "  - #{fqdn} (#{template})" }
       let(:default_output_third_line) { "  - #{fqdn_ns} (#{template_ns})" }
 
       it 'prints output with job id, host, and template' do